Refund & Exchange
Refund Eligibility
To be eligible for a refund, items must be:
- Unworn, unwashed, and undamaged
- In original condition with all tags and packaging attached
- Returned within 30 days of the delivery date
The following items are final sale and cannot be returned or refunded:
- Items marked "Final Sale" at checkout
- Gift cards
- Underwear and accessories, for hygiene reasons
How Refunds Work
Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund to your account.
Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
Exchanges
Need a different size or color? The fastest way to get what you want is to return the original item for a refund and place a new order for the item you'd like. Alternatively, email contact@jubilore.com or call (202) 695-9600 with your order number and we'll help arrange an exchange, subject to availability.
Late or Missing Refunds
If you haven't received a refund after 10 business days from our confirmation email:
- Check your bank account again.
- Contact your card issuer — it may take some time before your refund is officially posted.
- If you've done this and still have not received your refund, contact us below.
Contact Us
Jubilore
P.O. Box 1223, Bowie, MD 20715
Email: contact@jubilore.com
Phone: (202) 695-9600
Hours: Mon–Fri, 10am–6pm ET. Closed Sat–Sun and federal holidays.